Terms & Conditions

1) Validity and Definitions.

The french company SOMETIME NEVER is responsible for the operation of the experiences offered, and “we”, “our”, “us”, “the Company”, refers to the Company, its founders, representatives, and contractors. Prices on our website are based on costs and exchange rates current at the time of publishing. The “Client” refers to “you”, “your”, “yourself”, and any party travelling with “you”. “Commencement” or “Commencing” is defined as being the start date of your packaged trip. “Experience” or “Trip” is defined as being the packaged journey, itinerary, and associated activities offered by the Company, together with all accommodation, transport, guiding, coaching, and any other services included in the specific booking confirmed by the Company. We reserve the right to alter prices at any time pursuant to the terms and conditions contained herein. Prices and itinerary dates are indicative only and shall not be binding upon us until the Client has paid in full. All published information is accurate to the best of our knowledge at the time of publishing, but please be aware that changes to our trip itineraries can and do occur. We will make every effort to keep you informed of any changes, but we cannot be held liable for any alterations or omissions to published itineraries. Please refer to our website for the most up to date prices and information.

2) Booking.

To secure a booking more than 60 days before Commencement, the Company requires a refundable deposit payment of 30% of the total packaged trip price. This deposit becomes non-refundable after 90 days before Commencement. If booking less than 60 days before Commencement, then we require full payment at the time of booking. A booking is accepted and becomes confirmed upon us receiving payment in full. It is at this point that a contract between us and the Client comes into existence. Before your booking is confirmed, we reserve the right to decline any booking at our discretion, and upon doing so, the Company shall be liable to refund any deposited money. The contract is between the Company and the Client, being the person named on the invoice. The contract, including all matters arising from it, is subject to French law and the jurisdiction of the French Courts. No employee, contractor, or sub-contractor of the Company, other than a director has the authority to vary or omit any of these terms and conditions or promise any discount or refund to any Client.

3) Payment.

Payment for your holiday including all money due must be paid to the Company not later than 45 days before Commencement. We will notify you by email 60 days before Commencement, giving 15 days for the balance payment to be made. Upon failure of balance payment to be made within this period the Company reserves the right to treat the booking as cancelled and the Client shall be deemed to have forfeited any deposited money paid.

4) Cancellation.

All booking payments made to the Company are non-refundable. If a trip is cancelled for reasons outside of the control of the Company, for example, due to the occurrence of a natural disaster, war, armed conflict, act of terrorism, civil unrest, political instability, embargoes, an act of fraud, government-imposed travel disruptions, or any other act or occurrence causing legal incapacity of the Company to deliver on its part, then the Company will endeavor to reschedule your booking to such time that the Company can deliver, and the Client accepts this potential disruption and shall not hold the Company liable in any way. Refunds (if any) are limited to unexpended costs, and set out a transparent methodology (we will calculate the amount of costs that have not been committed to third parties and refund that amount, less reasonable administrative and credit‑card fees). In extreme circumstances where the Company may ultimately be unable to deliver its services, then the Client accepts this risk and shall not be entitled to seek compensation in such a situation occurring. No refunds shall be payable if you fail to arrive at the transport link at the agreed time and date provided, or if you voluntarily leave a trip for any reason after the trip has begun or if you cannot fulfill your planned trip and/or activities due to injury or illness. No refunds will be payable for any accommodation, transport, activity, meals or services not utilized. Travel insurance is mandatory for all guests to cover unforeseeable circumstances such as injury, illness, family emergency, flight cancellations, etc (see Clause 8).

5) Rescheduling or Booking Modification after Confirmation.

If you wish to reschedule or modify your booking you must contact us as soon as possible. A request to reschedule your booking must be made in writing at least 90 days before Commencement by way of email. If a request is made to reschedule with less than 90 days before Commencement, but with a minimum 60 days’ notice by way of email, a rescheduling fee equal to 25% of the paid deposit shall apply. If a request is made to reschedule less than 60 days before Commencement, but with a minimum 45 days’ notice by way of email, a rescheduling fee equal to 50% of the paid deposit shall apply. Rescheduling is not possible less than 45 days before Commencement. Any modification resulting in a reduction in the length of stay after booking confirmation will incur a penalty fee. The fee amount will be determined based on the original booking duration and the notice period provided before the change. Guests are encouraged to review this policy carefully before making a modification to their bookings.

6) Substitution of a Client.

If any member of a group is prevented from travelling for any reason, the Company may at its discretion, approve a transfer of the booking to another suitable person provided that written notice is given at least 7 days before Commencement. No fees will be imposed for this change and the Company shall not be liable for any increase in costs relating to services not directly provided by the Company.

7) Surcharges.

Prices on our website that are not quoted in local currency are based on recent currency conversion rates and are not reflective of our true operational costs which are in Euro. The Company reserves the right to add a surcharge where appropriate to take into account extreme fluctuations in currency exchange rates, an increase in government taxes on the goods or services we provide, or an increase in fuel, or other operational costs. However, if the total cost increase is more than 10% of the total packaged trip cost, the client may opt to cancel the booking within 7 days of notification of the surcharge, and the Company shall be liable to pay a full refund of all money paid. A booking shall be deemed as cancelled after a period of 5 years has elapsed after making a booking and not visiting.

8) Travel Insurance.

The Client agrees to take out appropriate travel insurance applicable prior to and during a trip organized by the Company. The Client agrees that it is mandatory that their travel insurance policy covers adequate personal accident and medical evacuation. The Client is responsible for repatriation expenses, as well as cancellation, change fees (see Clause 5), curtailment, loss of personal effects, and all other expenses that might arise as a result of loss, damage, injury, delay, or inconvenience occurring to the client. The Client, together with their personal property including baggage, are at all times solely at their own risk. Clients are wholly responsible for arranging their own travel insurance. When purchasing insurance; the client is responsible to ensure that there are no exclusion clauses that may limit protection for the type of activities undertaken during their trip. The Client agrees to provide us with their travel insurance provider and policy identification number before visiting and the Client agrees to bring a printed copy of their travel insurance certificate with them while visiting. Failure to have adequate insurance does not create a liability for the Company, and we may refuse to let the Client participate if they cannot prove suitable coverage.

9) Passport, Visa, and Vaccinations.

It is the responsibility of the Client to be in possession of a valid passport with a minimum of 6 months validity, visa permits, inoculations, and preventative medicines, as may be required for the duration of the trip. Information about these matters or related items is given in good faith but without responsibility on the part of the Company.

10) Responsibility.

The Client acknowledges that participating in our trips requires a degree of flexibility due to the remote locations, and understands that the itinerary of a trip, accommodation and modes of transport are subject to change without prior notice due to circumstances beyond the control of the Company. Should the Company deem it advisable to amend an itinerary for any reason, it may do so by shortening, varying, or re-routing any trip. The client will be bound by these changes and will not hold the Company liable for any perceived loss of enjoyment that may result from such changes. While travelling with the Company, the Client will be bound to accept the authority of the Company at all times. You are aware that travel within a group may involve compromise to accommodate the diverse desires and physical abilities of other group members. The Client submits to the authority of the Company to decline, accept, or retain any person as a member of the group at any time, if the Company believes it is acting in the best interests of the group as a whole. The Client acknowledges that the Company contracts with a network of companies, government agencies, and individuals to assist in the running of its trips. To the best of the Company’s knowledge, these third parties are qualified to perform the duties they are contracted to perform. However, the Company will not be held liable for any injury including death, damage, loss, financial loss, delay, or irregularity that may occur due to the behavior of these third parties. The Company does not accept responsibility or liability for any client who contravenes any law or regulation. No employee, contractor, sub-contractor, servant, or agent of the Company has authority to vary these conditions. This agreement is governed by the laws of France.

11) Expectations.

The Company does its utmost to ensure you a rewarding and enjoyable travel experience with us. In the case where we offer coaching and guiding we also endeavour to provide you with the best possible experience. We understand that expectations vary from person to person, however, we cannot guarantee to meet all the expectations of the various people who attend our trips. By agreeing to these terms and conditions you accept that the Company will not be held liable if our trips do not meet your expectations. This includes, but is not limited to, meeting your expectations regarding the quality or quantity of food and drinks served, the nature, or the quality or quantity of coaching and guiding, the quality or type of accommodation, the standard or type of transportation, the style of trip leadership and organization, and the extent of your enjoyment within the group.

12) Dangers.

Travelling with the Company may involve risks above and beyond those encountered on a more conventional holiday. The vacations we offer may involve dangerous activities including road travel, air travel, boat travel, walking, hiking, biking, horse-riding, sailing, safaris, canoeing, surfing in large swells, all of which have inherent risks and dangers that can result in serious injury or death. Our employment of hosts and guides can by way of experience and knowledge endeavor to reduce some of these risks, but the risks remain inherent in the activities. You must be prepared to accept the risks associated with these activities if you attend our trips. Our experiences may also involve dangers due to the remoteness of our lodges, camps or hotels. We visit some geographical regions where, among other things, the standard of accommodation, transport, safety, hygiene, cleanliness, medical facilities, telecommunications, and infrastructure may not be of the standard that you are used to or would find on a more conventional holiday. The safety of roads and the standard of driving practices may also be lower in some of these regions relative to what you are accustomed to. Although we do our utmost to ensure that our drivers adhere to local driving laws and drive carefully and safely, we cannot guarantee your safety while driving with us and the Company will not be held liable for any loss resulting from road accidents that may occur during your travels with us. By agreeing to these terms and conditions you accept the risks outlined in these terms and conditions and fully assume the risks of travelling with the Company. You agree to release the Company from any liabilities connected to these risks.

13) Intellectual Property and Content Usage.

By booking a trip, you acknowledge that the Company, its guides, contractors, and other guests may photograph, film, or otherwise record you and your participation in the Experience, including your name, likeness, and voice. You agree that the Company may use such images, footage, and other content for marketing, promotional, and editorial purposes, including on our website, social media, brochures, and advertising materials. You may opt‑out of this use by notifying us in writing at least 30 days before the commencement of your trip. If you opt‑out, we will not use your personally identifiable images or footage, although you may still appear incidentally in group shots or background material.

14) Marketing and Communications.

By providing your contact details in the booking or on our website, you agree that the Company may contact you by email, SMS, or other reasonable means about future trips, promotions, and related content, unless you choose to opt‑out at any time. You may withdraw your consent to marketing communications at any time by clicking the “unsubscribe” link in any email, replying “UNSUBSCRIBE” to any SMS, or by emailing us at the contact address stated on our website. Withdrawing consent will not affect the lawfulness of any processing carried out before your withdrawal, and you may still receive essential service messages related to your booking.

15) Release of Liability, Waiver of Claims, Assumption of Risk, and Indemnity Agreement (hereinafter referred to as the “Release Agreement”).

By agreeing to this Release Agreement you will waive certain legal rights, including the right to sue. Please read carefully!

To: SOMETIME NEVER, and its directors, officers, employees, agents, representatives, servants, independent contractors, subcontractors, representatives, sponsors, successors, and assigns (all of whom are hereinafter collectively referred to as “the RELEASEES”).

Assumption of Risk. I, the client am aware that any activities offered by the Company involve the risk of injury including death. I am aware that there is a risk of negligence by the Company and/or the trip operator, including the failure by the Company and/or the trip operator to safeguard or protect me from or warn me of the risks, dangers, and hazards of activities including road travel, sea travel, air travel, safaris, and other adventure or sports activities. I freely accept and fully assume all risks, dangers, and potential hazards associated with participating in a trip with SOMETIME NEVER and the possibility of loss, personal injury, or death resulting there-from.

In consideration of booking a trip with SOMETIME NEVER, I hereby agree as follows:

a.) To waive any and all claims that I have or may in the future have against the RELEASEES and to release the RELEASEES from any and all liability for any loss, damage, expense or injury including death, that I may suffer or that my next-of-kin may suffer as a result of a trip, due to any cause whatsoever, including negligence, breach of a duty of care, on the part of the RELEASEES, and further including the failure on the part of the RELEASEES to safeguard or protect me from or warn me of the risks, dangers, and hazards of participating in a trip by SOMETIME NEVER;

b.) To hold harmless and indemnify the RELEASEES from any and all liability for any property damage or personal injury including death to any third party resulting from my participation in a trip by SOMETIME NEVER;

c.) This Release Agreement shall be effective and binding upon my heirs, next-of-kin, executors, administrators, assigns and representatives, in the event of my death or incapacity by SOMETIME NEVER;

d.) This Release Agreement and any rights, duties, and obligations as between the parties to this Release Agreement shall be governed by and interpreted solely in accordance with the laws of France and no other jurisdiction; and

e.) Any litigation involving the parties to this Release Agreement shall be brought solely within France and shall be within the exclusive jurisdiction of the Courts of France.